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If Lull isn’t right for you, contact us within 30 days of your purchase and we’ll refund you in full. No interrogation, no hoops, and you don’t need to give a reason.
Email hello@lull-player.co.uk from the address you bought with, or use the “contact” link on your Paddle receipt. Payments and refunds are handled by Paddle, our reseller and Merchant of Record; refunds go back to your original payment method, usually within a few business days.
Some websites change how they work from time to time, and playback from a particular source can briefly break. This is true of every tool of this kind, and we tell you so before you buy. Podcasts, internet radio, and your own files keep playing regardless. If a breakage is spoiling things and we can’t sort it out quickly, we would rather refund you than leave you unhappy: the 30-day guarantee covers it, and we’ll consider fair requests beyond it too.
This guarantee is in addition to, and does not affect, your non-excludable rights as a consumer under applicable law (for example the UK Consumer Rights Act 2015 or your local equivalent).